RETURN POLICY: We will accept returns only on brand new, unused items that have been delivered to the customer no longer than 30 days prior to the return request and were purchased directly from ROAM. To qualify for a return, items must arrive back to our warehouse in brand new, unused condition, in its original packaging. Returns are subject to a flat rate return shipping charge and a 10% restocking fee. There is the exception of tents which will be subject to the full shipping costs and a 10% restocking fee. If a customer wishes to exchange for a different item or a credit, they will still be subject to the noted fees, as they are to cover the expenses of the transaction. If you are looking to return a damaged or defective item, please refer to our warranty policy below.
